Get in Touch with Us

Ready to upgrade your connectivity? Have questions about our services? Our expert team is here to help you find the perfect solution for your home or business.

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Speak directly with our team

(888) 572-7246

Email Us

Send us your questions

support@sapphire.net

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Customer Support Hours

Monday - Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM

Emergency Support: 24/7 for existing customers

Service Areas

Metropolitan Area
Suburban Communities
Business Districts

Enter your address above to check specific availability in your area.

How Can We Help You?

Choose the type of assistance you need

New Customer

Ready to get started? We'll help you choose the perfect plan and schedule installation.

Get Started

Technical Support

Having issues with your service? Our technical team is ready to help resolve any problems.

Get Support

Billing & Account

Questions about your bill or need to make account changes? We're here to help.

Billing Help

Business Services

Need enterprise solutions? Let's discuss custom plans for your business needs.

Business Sales

Frequently Asked Questions

Quick answers to common questions

How quickly can service be installed?

Most installations can be completed within 3-5 business days of your order. Emergency installations may be available for an additional fee.

Is there a contract required?

No long-term contracts required! You can cancel anytime with 30 days notice. We're confident you'll love our service.

What if I'm not satisfied with the service?

We offer a 30-day money-back guarantee. If you're not completely satisfied, we'll refund your first month's payment.

Do you provide the equipment?

Yes! All necessary equipment including modem, router, and cables are provided free with your service. Professional installation is also included.

Can I keep my current phone number?

Absolutely! We can port your existing phone number to our service at no additional cost. The process typically takes 1-2 business days.

What happens if there's an outage?

Our network is designed for 99.9% uptime with redundant connections. In the rare event of an outage, our team works 24/7 to restore service quickly.

Need Emergency Support?

If you're experiencing a service outage or critical issue, our emergency support team is available 24/7 for existing customers.

Quick Troubleshooting

1

Unplug your modem for 30 seconds, then plug back in

2

Check all cable connections are secure

3

Restart your router by unplugging for 10 seconds

4

If issues persist, call our emergency line